Kaitlin was born and raised in the good ol’ Midwest. She first entered the HME industry in 2008 when she obtained an entry-level position verifying insurance for a national provider. Her time there was brief due to her husband’s military orders which relocated her to coastal North Carolina. Although her experience in HME was brief, she was able to obtain a mid-level position at a family-owned durable medical equipment company at the coast. For 2 years she worked as a Respiratory Assistant where she was responsible for meeting the clerical and clinical needs of the branch’s Oxygen and PAP patients. In 2011, when her husband’s military term ended, she moved to Charlotte and began her career at Carolina’s Home Medical Equipment, Inc. Kaitlin was hired in January 2011 as a Customer Service Representative and was promptly promoted in 2012 to Customer Service Manager. Prior to her being named Director of Operations, Kaitlin served as our Director of Audits & Revenue Enhancement from 2014 to 2016. Kaitlin currently serves on the Medicare Jurisdiction C Council as well as the AA Homecare Regulatory Council. Kaitlin enjoys spending time with her family in her free time and loves to bake fancy cakes for the office!
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