Carolina’s Home Medical Equipment Privacy Policy

Last Updated: June 26, 2026

Carolina’s Home Medical Equipment, Inc. (“Carolina’s HME,” “CHMEI,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit chmei.com, contact us, submit a form, request information, use our online resources, or otherwise interact with us.

This Privacy Policy applies to information collected through our website and related online services. It does not replace our HIPAA Notice of Privacy Practices, which explains how we may use and disclose Protected Health Information (“PHI”) in connection with providing home medical equipment, respiratory equipment, CPAP supplies, complex rehab technology, mobility equipment, billing, payment, and related health care services.

If information is PHI under HIPAA, our HIPAA Notice of Privacy Practices controls how that information is used and disclosed.

1. Who We Are

Carolina’s Home Medical Equipment, Inc. is a home medical equipment provider serving the Greater Charlotte area.

Carolina’s Home Medical Equipment, Inc.
901-K Sam Newell Road
Matthews, NC 28105
Phone: (704) 846-7503
Fax: (704) 846-7911

2. Information We Collect

We may collect the following categories of information depending on how you interact with us.

Information You Provide Directly

You may provide information to us when you complete a contact form, request a quote, request information, order supplies, contact our staff, apply for employment, or otherwise communicate with us. This may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Information included in a message or request
  • Insurance, referral, prescription, health, equipment, or service-related information, when applicable
  • Employment application information, if you apply for a job
  • Billing or payment-related information, if you use payment services made available through our website or third-party portals

Please avoid submitting sensitive medical information through general website contact forms unless the form specifically requests it and you are comfortable doing so. For urgent medical, equipment, or clinical issues, please call us directly.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visit
  • Referring website
  • General website usage information
  • Cookie and tracking preference information

We use this information to operate the website, maintain security, understand website performance, improve user experience, and comply with legal obligations.

Information From Third Parties

We may receive information from referral sources, health care providers, insurers, caregivers, authorized representatives, payment processors, website service providers, analytics providers, accessibility service providers, job application platforms, or other third parties involved in providing services, operating our website, processing payments, or supporting our business.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small files placed on your browser or device that help websites function, remember preferences, understand usage, and improve services.

We classify cookies and similar technologies into the following categories:

Essential Cookies

These are necessary for the website to function properly. They may support security, form submission, accessibility features, cookie preference management, fraud prevention, and basic website operations. These cookies do not require consent because the site cannot operate properly without them.

Functional Cookies

These help remember user preferences or improve website usability, such as accessibility settings, display preferences, or similar functions.

Analytics Cookies

These help us understand how visitors use the website, including which pages are visited, how users navigate the site, and how we can improve website performance and content.

Advertising or Marketing Cookies

If used, these may help measure marketing effectiveness, deliver relevant content, or understand how users interact with our website across services. These technologies may involve third-party providers.

Consent Before Non-Essential Tracking

We use a cookie consent banner and preference tool. Non-essential cookies and tracking technologies, including analytics, advertising, or other non-essential tracking tools, are not intended to begin collecting data until you provide consent through the cookie banner or preference center.

You may accept, reject, or manage non-essential cookies at any time through the cookie banner or cookie settings tool available on our website.

4. Accessibility Tools

We have added an accessibility button and related accessibility support tools to improve website usability for visitors, including individuals with disabilities. We currently utilize ADA Compliance Monitor for website accessibility monitoring and related functionality.

Accessibility tools may use limited technical information or functional cookies to provide accessibility features, remember accessibility preferences, or support the operation of the accessibility tool. To the extent these tools are necessary to provide accessibility functionality requested by the user, they may be treated as essential or functional technologies.

We remain committed to improving accessibility and welcome feedback. If you experience difficulty accessing any part of our website, please contact us at (704) 846-7503.

5. How We Use Information

We may use information for the following purposes:

  • To respond to inquiries, quote requests, messages, or service requests
  • To provide home medical equipment, CPAP, respiratory, mobility, complex rehab, billing, repair, delivery, pickup, and related services
  • To communicate with patients, caregivers, referral sources, health care providers, insurers, and payors
  • To process orders, prescriptions, referrals, insurance information, documentation, billing, and payment
  • To operate, maintain, secure, and improve our website
  • To manage cookie preferences and consent choices
  • To improve website accessibility and usability
  • To analyze website traffic and performance, only where permitted and subject to user consent where required
  • To prevent fraud, misuse, unauthorized access, or security incidents
  • To comply with legal, regulatory, accreditation, insurance, audit, and contractual obligations
  • To evaluate job applicants and manage employment-related inquiries
  • To enforce our rights, policies, agreements, and legal obligations

6. HIPAA and Protected Health Information

As a health care provider and home medical equipment company, we may collect, receive, use, or disclose Protected Health Information (“PHI”) in connection with treatment, payment, health care operations, and other activities permitted or required by law.

Examples may include information related to prescriptions, medical equipment, CPAP therapy, oxygen therapy, mobility equipment, complex rehab technology, medical necessity documentation, insurance coverage, billing, delivery, repairs, and communications with health care providers or payors.

PHI is handled in accordance with HIPAA and our HIPAA Notice of Privacy Practices. Our HIPAA Notice of Privacy Practices describes:

  • How we may use and disclose PHI
  • Your rights regarding PHI
  • Our legal duties regarding PHI
  • How to file a privacy complaint
  • How to request a copy of the notice

A copy of our HIPAA Notice of Privacy Practices is available here https://chmei.com/wp-content/uploads/2023/05/Privacy-Policy.pdf or by contacting us at (704) 846-7503.

7. How We Share Information

We do not sell your personal information for money.

We may disclose information to the following categories of recipients when appropriate:

Health Care Providers, Referral Sources, Payors, and Caregivers

We may share information with physicians, therapists, referral sources, hospitals, clinics, insurers, Medicare, Medicaid, managed care organizations, caregivers, authorized representatives, or others involved in your care, payment, equipment, or services.

Service Providers and Vendors

We may share information with vendors that help us operate our business and website, such as:

  • Website hosting and maintenance providers
  • Cookie consent and privacy preference providers
  • Analytics providers, where permitted by consent
  • Accessibility monitoring and website accessibility service providers
  • Payment processors and billing portals
  • Supply ordering portals
  • IT, cybersecurity, email, communication, and support vendors
  • Document management, billing, intake, delivery, repair, and operational vendors
  • Professional advisors, auditors, attorneys, consultants, and insurers

These parties are expected to use information only as needed to provide services to us or as otherwise permitted by law.

Legal, Compliance, and Safety Purposes

We may disclose information when we believe it is necessary or appropriate to:

  • Comply with law, regulation, subpoena, court order, or legal process
  • Respond to government, law enforcement, regulatory, accreditation, or oversight requests
  • Protect our rights, property, patients, staff, website, business, or others
  • Investigate fraud, security incidents, misuse, or policy violations
  • Enforce agreements or defend legal claims

Business Transfers

If we are involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

8. Third-Party Websites and Portals

Our website may link to third-party websites, portals, or services, including payment portals, supply ordering portals, financing providers, accessibility providers, and other external resources.

These third-party websites and services are not operated by CHMEI. Their privacy practices are governed by their own privacy policies. We encourage you to review the privacy policy of any third-party website or portal you use.

9. Google Analytics and Similar Tools

If enabled, we may use Google Analytics or similar tools to help us understand website traffic and improve our website. These tools may collect information such as pages visited, browser type, device type, approximate location, referring website, and interactions with the website.

Where required, these analytics tools are not intended to activate until you consent through our cookie banner or preference center. You may reject or disable non-essential analytics cookies through our cookie settings tool.

Depending on configuration, Google or other analytics providers may process information subject to their own terms and privacy policies. We do not authorize analytics providers to use website data for purposes unrelated to providing analytics services to us, except as permitted by law and their applicable terms.

10. Do Not Sell or Share / Targeted Advertising

We do not sell personal information for money.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly to include certain uses of cookies, pixels, analytics, or advertising technologies. To the extent our use of non-essential tracking technologies is considered a “sale,” “sharing,” or targeted advertising under applicable law, you may opt out by rejecting non-essential cookies or adjusting your preferences through our cookie banner or cookie settings tool.

We also intend to honor legally required browser-based opt-out preference signals, such as Global Privacy Control, where required by applicable law and technically feasible.

11. Your Privacy Choices

Depending on where you live and how you interact with us, you may have certain rights regarding your personal information. These may include the right to:

  • Know what personal information we collect, use, disclose, or share
  • Access personal information we maintain about you
  • Correct inaccurate personal information
  • Request deletion of certain personal information
  • Opt out of certain uses of cookies, sale, sharing, or targeted advertising
  • Limit certain uses of sensitive personal information, where applicable
  • Withdraw consent for non-essential cookies
  • Appeal a denied privacy request, where required by applicable law
  • Not be discriminated against for exercising privacy rights

These rights may be subject to exceptions, including where information is PHI governed by HIPAA, needed to provide services, required for billing, required by law, needed for legal claims, or otherwise exempt.

To submit a privacy request, please contact us using the contact information below.

12. California Residents

If you are a California resident, California law may provide additional privacy rights. This section applies to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, or other California privacy laws apply to CHMEI.

Categories of Personal Information We May Collect

In the past 12 months, we may have collected the following categories of personal information:

  • Identifiers, such as name, address, email address, phone number, IP address, or similar identifiers
  • Customer records information, such as contact information, billing information, insurance-related information, or account-related information
  • Protected classification information, only where necessary or provided in connection with services, employment, or legal obligations
  • Commercial information, such as products, services, equipment, repairs, orders, or payment history
  • Internet or electronic network activity information, such as website usage, cookies, browser information, and device information
  • Geolocation information, generally limited to approximate location inferred from IP address
  • Professional or employment-related information, if you apply for a job
  • Sensitive personal information, such as health-related information, insurance information, or other information necessary to provide services, where applicable

Some health information may be PHI governed by HIPAA and may be exempt from certain state consumer privacy law requirements.

Sources of Personal Information

We may collect personal information from:

  • You
  • Your caregivers, family members, or authorized representatives
  • Health care providers and referral sources
  • Insurance companies, payors, Medicare, Medicaid, or managed care organizations
  • Website forms and online interactions
  • Cookies and similar technologies
  • Vendors, service providers, and business partners
  • Job applicants and employment-related sources
  • Publicly available sources, where applicable

Purposes for Collection and Use

We collect and use personal information for the purposes described in this Privacy Policy, including providing services, responding to inquiries, processing orders, billing, payment, website operations, analytics where permitted, accessibility, compliance, safety, security, and legal obligations.

Disclosure of Personal Information

We may disclose personal information to service providers, contractors, health care providers, referral sources, payors, insurers, professional advisors, government entities, legal authorities, and other parties as described in this Privacy Policy.

Sale or Sharing

We do not sell personal information for money. To the extent non-essential cookies, analytics, or advertising technologies are considered “sharing” or a “sale” under California law, you may opt out through our cookie banner or cookie settings tool.

Sensitive Personal Information

We use sensitive personal information only as reasonably necessary to provide services, process transactions, comply with law, maintain safety and security, or for other permitted purposes. We do not use sensitive personal information to infer characteristics for unrelated marketing purposes.

California Privacy Requests

California residents may submit privacy requests by contacting us at:

Carolina’s Home Medical Equipment, Inc.
901-K Sam Newell Road
Matthews, NC 28105
Phone: (704) 846-7503
Email: privacy@chmei.com

We may need to verify your identity before fulfilling a request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and verification of identity.

13. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website without appropriate authorization. If you believe a child has provided personal information through our website, please contact us.

This does not prevent us from receiving information about minors when necessary to provide medical equipment, supplies, billing, or related services, subject to HIPAA and applicable law.

14. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, system, transmission, or storage method is completely secure. We cannot guarantee absolute security.

If you need to send sensitive medical, billing, insurance, or identity information, please contact us directly so we can direct you to the appropriate secure method.

15. Data Retention

We retain information for as long as necessary to provide services, operate our business, comply with legal and regulatory obligations, resolve disputes, maintain records, enforce agreements, and meet billing, insurance, accreditation, tax, and health care documentation requirements.

Retention periods may vary depending on the type of information and applicable law.

16. Email and Electronic Communications

If you email us, submit a form, or otherwise communicate electronically, we may use your contact information to respond to you. Email and general website forms may not be fully secure. Please avoid sending highly sensitive medical, insurance, or financial information through general website forms unless the form is specifically designed for that purpose.

By providing your contact information, you authorize us to contact you regarding your inquiry, services, equipment, billing, documentation, scheduling, delivery, repair, or related matters.

17. Employment Applications

If you submit a resume or job application, we may use the information to evaluate your qualifications, communicate with you, conduct hiring activities, comply with legal obligations, and maintain employment-related records.

Employment application information may be shared with service providers, background check providers, professional advisors, or others involved in the hiring process, subject to applicable law.

18. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the “Last Updated” date above. Material changes will be posted on this page or otherwise communicated as required by law.

Your continued use of our website after an updated Privacy Policy is posted means you acknowledge the updated policy.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, website accessibility, or your privacy choices, please contact us:

Carolina’s Home Medical Equipment, Inc.
901-K Sam Newell Road
Matthews, NC 28105
Phone: (704) 846-7503
Fax: (704) 846-7911
Email: privacy@chmei.com

For questions regarding Protected Health Information or HIPAA rights, please refer to our HIPAA Notice of Privacy Practices or contact us at (704) 846-7503.