When it comes to living life with freedom and independence, your mobility plays a crucial role. From being able to go out and enjoy shopping, restaurants, and travel to simply living in your own home safely, having the right equipment can make a huge difference in your quality of life. At Carolina’s Home Medical Equipment, our wide inventory of power and manual wheelchairs, along with other mobility equipment paired with our experienced customer service team makes us the leading provider of mobility solutions in Charlotte!


Getting Started with Mobility Equipment in Charlotte

In order to provide you with a seamless path to freedom and independence, we have a simple, five-step mobility process. This allows us to provide you with more personalized solutions so you have the exact tools to suit your unique needs!

Step One: Mobility Exam

Your physician or therapist will need to perform a thorough examination to quantify your mobility limitations and provide the necessary documentation to secure your mobility device. We will work with you and your physician regarding any insurance requirements to minimize your visits and complete the process quickly.

If you are currently working with a home health Physical or Occupational Therapist, have them send us your insurance and demographics information.  We will verify that we are in-network with your insurance and schedule the mobility evaluation with your therapist.

If you are not currently working with home health, you will need to have your physician send us an order for “Physical or Occupational Therapy to evaluate for mobility needs by home health or in a wheelchair seating clinic”.  Once we receive the order and verify your insurance, we will coordinate and schedule your evaluation.  Click Here to access our order form.


Step Two: Complete the Paperwork

Upon completion of the exam, we will send your physician the remaining paperwork to sign.  Your physician may request that you come back in for a face-to-face visit for a mobility evaluation, if you have not previously discussed your mobility needs with your physician within the last 6 months.

Step Three: Home Evaluation

We will visit your home to assess your doorways and thresholds to ensure that the power wheelchair or another device can be adequately maneuvered through your living environment.

Step Four: Pre-Authorization (Custom Manual and Power Mobility Only)

After your evaluation, we’ll go over the information and prepare and submit documentation to your insurance or to Medicare for authorization. Medicare’s clinical review team has up to 10 business days to process the request; once completed, a decision letter will be mailed to all parties involved.

Step Five: Delivery

Our Patient Service Technicians will deliver your wheelchair and customize your equipment to your needs. We want you to experience comfort and convenience, and we understand that it may take some time to get acclimated to your new chair. We are here to help!

We have a broad assortment of mobility equipment available for you and your loved one, and we’ll work with you and your physician to ensure you’re connected with the ideal solution to meet your needs! With free delivery, education, and instruction included, we make sure you feel confident and satisfied with your mobility device, and as a contracted Medicare provider, you won’t have to worry about cost. We stock full lines of:

Contact Our Charlotte Mobility Device Center to Learn More!

At Carolina’s Home Medical Equipment, we know that each one of our customers has unique needs when it comes to their mobility. That is why we don’t offer a one-size-fits-all solution. With our broad selection of equipment, our efficient, 5-step mobility process, free delivery and setup, plus our continued support and assistance, you can rest assured that we will do everything in our power to help you achieve the freedom and independence you deserve.

Call our customer service representatives today at (704) 846-7503 or fill out the form below to get started!