Cilia was born and raised in North Carolina. She attended Butler High School in Matthews, NC and graduated from Queens University in 2006 with a Bachelor of Arts in Corporate Communications. In December of 2006 she began her career in DME, working part time with Apria Healthcare. Cilia then transitioned full time into a customer service role while learning the overall DME business. In 2009 she made a move becoming Office Manager for American HomePatient in Charlotte, NC. In 2012 she joined Carolina’s Home Medical Equipment as a Customer Service Representative and was promoted to Customer Service Manager in 2014. In her spare time she loves spending time with her husband and 2 sons.