Jessica was born in Florida and raised in the high country of North Carolina. With a passion for people, she got into the hospitality industry. She graduated from Johnson & Wales University in Charlotte in 2012 with a Bachelor of Science degree in hotel management. She spent the next 6 years at the front desk at The Duke Mansion, starting as a Front Desk Agent and ending as the Front Desk Supervisor and Lead Concierge. As life changes happened, she realized she needed something that was a bit more consistent for a home-life balance and made the move to Carolina’s Home Medical Equipment as a Customer Service Representative. It was a challenge learning a completely new industry, but she has learned so much while sticking to her roots of providing a positive experience for people. In 2020, she was promoted to Lead Customer Service Representative, and she hopes to continue to grow her